Jewellery Adjustment

 

SIZE ALTERATION SERVICE

Rings

Cupus offers one-time free ring size alteration service per ring within 3 months from the delivery date. A service charge of HK$500 or above will be levied afterwards depending on the piece to cover our labor costs. If the new size required is +/-2 sizes, a special size handling charge will be applied. Size alteration service do not apply to certain rings and bespoke pieces due to the nature of their construction. If this is the case, you will be made aware of this prior to completing your purchase. Please contact us at cj@cupusjewellery.com for further information.

 

Bracelets

Cupus offers one-time free bracelet length alteration service per bracelet purchased from us within 3 months from the delivery date. A service charge of HK$500 or above will be levied afterwards depending on the piece to cover our labor costs. Size alteration service do not apply to certain bracelets, bangles and bespoke pieces due to the nature of their construction. If this is the case, you will be made aware of this prior to completing your purchase. Please contact us at cj@cupusjewellery.com for further information.

 

Necklace

Cupus offers one-time free necklace length alteration service per necklace purchased from us within 3 months from the delivery date. A service charge of HK$500 or above will be levied afterwards depending on the piece to cover our labor costs. A special handling charge will be applied if a necklace with surrounding diamonds or gemstones needs to be made longer. Our team will give you a quotation for the additional carat weight needed for the requested length. Length alteration service do not apply to certain necklaces and bespoke pieces due to the nature of their construction. If this is the case, you will be made aware of this prior to completing your purchase. Please contact us at cj@cupusjewellery.com for further information.

 

 

 

OUR REPAIRS POLICY

Replacement of pavé

We charge a flat fee of HK$500 or above to replace any missing stones of under 0.05ct per diamond include complimentary cleaning and polishing your piece while we have it for repair.

 

Refurbishing of fine jewellery pieces

Cupus offers complimentary deep cleaning, polishing, and tightening of loose stone on all Cupus designs sold by us.  

 

Cupus reserves the right to refuse any repairment if the item appears to be altered by a third party jeweller which is judged at the sole discretion of Cupus.